Once you have activated your account, you will be able to access Support articles by accessing the Knowledge Base.

In case you still have a question or need help, you have different options depending on the nature of your query:

• For onboarding related queries, contact Firmenich.supplier.onboarding@Firmenich.com
• For queries related to one of your documents, connect to your Tradeshift account, you can contact Firmenich by using the "Contact document receiver" functionality directly from the document
• For technical queries, please use the Assistance form found here